Description
This study focuses on the results of San Diego County’s effort to reorganize the work of its Family Resource Center employees. Through data analysis and a survey of 342 County employees, we found that the business-model reorganization in many ways has caused the opposite of its intended outcomes. The reorganization has negatively impacted the workers’ ability to perform their jobs and the quality of public assistance services available to county residents. The San Diego County eligibility system is in a crisis of structural dysfunction because of understaffing and inefficient, failed reforms.
